Effective Date: September 14, 2018.
This privacy policy ("Privacy Policy") sets out how Drew Brady Company Inc. and our affiliates ("Drew Brady", "we" and "us") uses and protects any information obtained through use this website, www.heatholders.ca (the "Site"). This Privacy Policy does not apply to information we collect by other means (including offline) or from other sources. Drew Brady is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using the Site, then you can be assured that it will only be used in accordance with this Privacy Policy.
Drew Brady reserves the right, in Drew Brady's discretion, to change, modify, add or remove portions of this Privacy Policy at any time. You should check this page from time to time to ensure that you agree and understand our then current policy.
What we collect
This Privacy Policy explains how Drew Brady may collect, use and disclose Personal Information we obtain through the Site, your communications with us, or from third parties. "Personal Information" includes information that may be used to identify, contact, or locate you. This would include your name, address, email address or phone number. Personal Information does not include information that has been anonymized to the extent it does not allow a third party to identify a specific individual.
We may also collect the following information: job title, personal preferences and interests, other information relevant to customer surveys and/or offers.
We will limit the collection of Personal Information to that which is necessary for the purposes identified by Drew Brady herein.
When we collect Personal Information
We collect Personal Information by using cookies, pixels, server logs, and other similar technology as you use the Site. Third party service providers that provide services to operate the Site may also collect Personal Information. The Site collects and stores information that is generated automatically as you use it, including preferences and anonymous usage statistics. This may also include Internet protocol (IP) address, browser type, internet service provider (ISP), operating system, files view on our Site and other similar data.
When you purchase a Drew Brady product using the Site, you will be required to provide us with Personal Information. When you make a payment through the Site, you may need to provide Personal Information to third party payment processors.
The Site provides you the option of creating a user account ("Account") to facilitate purchases of Drew Brady products. If you create an Account, you will be required to provide certain Personal Information, such as user name and password. You are not required to register to use the Site.
Personal Information will also be collected when you communicate with us, such as through email, participate in online surveys or submit a review on the Site.
What we do with the Personal Information we gather
We use and retain Personal Information for internal and record keeping purposes to understand your needs and provide you with a better service. We also use Personal Information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information using the email address which you have provided. We may also use Personal Information to help us deliver targeted advertising to consumers that is displayed don both the Site and unaffiliated websites, to analyze interactions with and performance of our Site, to measure the effectiveness of advertising on behalf of our advertising partners, and to identify the audience most likely to respond to an advertisement. If you would like to opt-out of these interest-based advertisements, please send us written notice that you expressly wish to opt out.
From time to time, we may use your Personal Information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customize the website according to your interests.
We will retain your Personal Information for as long as your account is active or needed to provide you with services. We will retain and use your information as necessary to comply with legal obligations, resolve disputes, and enforce agreements.
Personal Information collected by Drew Brady may be transferred to, stored and processed in Canada, the United States, or other countries. While in another jurisdiction for processing, the Personal Information may be accessed by the courts, law enforcement, and national security authorities of that jurisdiction.
How We Use Cookies
Drew Brady and its partners use cookies, pixels, server logs, and other similar technology to administer and monitory the Site, track users' movements and gather demographic information about our user base.
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use Google Adwords conversion tracker which uses cookies to help us determine how many people who clicked on our Google Ads end up purchasing products from the Site. This tracking cookie is set on your browser only when you purchase from the store and these cookies help us increase the website's effectiveness for our visitors. These do not contain information that can identify you personally.
We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve the Site in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This however may limit your use of certain features or functions on the Site.
Retention of Personal Information
The Personal Information that you provide will be retained by Drew Brady in accordance with applicable laws. However, Drew Brady will take reasonable steps to destroy or permanently de-identify Personal Information it holds if it is no longer needed for Drew Brady's business purposes.
Disclosure to Third Parties
We may disclose Personal Information with our subsidiaries, affiliates, vendors and service providers who perform services on our behalf. These parties are authorized to use your Personal Information only as necessary to: (i) provide customer services including facilitating orders, delivering packages and communicating with you about your order, (ii) process payments, (iii) sending, evaluating and improving marketing communications to you, (iv) conduct research and analysis, (v) measure and improve the performance of the Site, (vi) verify your Personal Information and identity, (vii) develop and improve the Drew Brady Site, products and services, (viii) register your account, and (ix) detect, prevent and remediate fraud or other illegal activities.
Drew Brady will disclose your Personal Information where required to do so by law, if subject to subpoena or other legal proceeding or if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our Terms or to protect the security or integrity of our services; and/or (c) to exercise or protect the rights, property, or personal safety of Drew Brady, our users or others.
If we are involved in a merger, acquisition, financing, due diligence, reorganization, bankruptcy, or sale, then your information may be sold or transferred as part of such transaction. The use of your Personal Information following any of the forgoing will be governed by the provisions of the Privacy Policy in effect at such time the Personal Information was collected.
Drew Brady will not disclose your personal information to third parties for their direct marketing purposes without obtaining prior written consent from you.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We follow generally accepted standards to protect Personal Information submitted to us. We however cannot guarantee the security of any information is fully secure. We do not accept liability for unintentional disclosure.
Links to Other Websites
Our Site may contain links to other websites. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Our Site includes social media features, such as Facebook and Instagram, that run on our Site. These features may collect your IP address and by which page you are visiting on our Site, and may set a cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our Site. Your interactions with these features are governed by the privacy policy of the third party providing it.
Controlling your Personal Information
You may request details of Personal Information which we hold about you. If you would like a copy of the information held on you please contact us.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the address below. We will promptly correct any information found to be incorrect.
You may choose to restrict the collection or use of your Personal Information in the following ways:
- Whenever you are asked to fill in a form on the Site, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes.
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us through our contact page.
Children's Privacy
Drew Brady does not knowingly collect or solicit personal information from anyone under the age of 13. In the event that we learn that we have collected personal information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have information from or about a child under 13, please contact us.
Unsubscribe Policy
Drew Brady does not collect your Personal Information except in accordance with this Privacy Policy. You may unsubscribe from receiving electronic correspondence communications and advertisements at any time (except in connection with information, products or services that you specifically request). When you unsubscribe from receiving correspondence from us you will no longer receive any electronic communications from Drew Brady. All our correspondence emails contain an unsubscribe link. Alternatively, you may unsubscribe by contacting us at our details below.
Contact Information
Please visit the "Contact Us" page for our contact details. If you would like to contact us for any questions relating to this Policy, have an information request or wish to correct any Personal Information, please contact our Privacy Officer at privacyofficer@ruia.com.
